Who can use e-Balcão?
- Individuals residing in Portugal;
- Non-residents with tax obligations in Portugal;
- Self-employed workers;
- Companies and other entities registered with AT;
- Other taxpayers and authorised representatives acting on their behalf.
E-balcão at Portal das Finanças
Key links
How do I access e-Balcão?
You must authenticate yourself through the Portal das Finanças. The available authentication methods include:
- NIF and Portal das Finanças password;
- Citizen Card (Cartão de Cidadão) and its authentication credentials;
- Chave Móvel Digital (CMD).
If you do not yet have a Portal das Finanças password, you can register through the Portal das Finanças. The password is normally sent by post to the fiscal address associated with your NIF.
How to submit a request through e-Balcão?
- Go to the Portal das Finanças.
You can access e-Balcão by searching for “ebalcão” in the search box or by selecting “Contactos” → “Atendimento e-balcão” on the Portal das Finanças homepage.
- Log in using one of the available authentication methods mentioned.
Once you have accessed e-Balcão:
- Select “REGISTAR NOVA QUESTÃO”.
- Select the relevant tax or subject area.
- Select the appropriate type of question and specific subject.
- Describe your question or request clearly and provide any relevant information or documentation.
- Submit the request.
After submitting your request, you can track it through “Interações Registadas” in e-Balcão. This allows you to view your original request, messages exchanged with AT and the status of the request.
You can consult the response directly through e-Balcão. If you have activated email notifications on the Portal das Finanças, you may also receive an email alert when your request has been answered.
What kind of questions can I ask through e-Balcão?
e-Balcão can be used to request information or clarification about a wide range of tax and customs matters, including:
- IRS;
- VAT (IVA);
- tax residency;
- tax identification numbers (NIF);
- tax obligations;
- self-employment and green receipts (recibos verdes);
- tax returns;
- tax payments and refunds;
- ongoing tax procedures;
- tax benefits;
- changes to personal or family circumstances affecting tax matters;
- other questions relating to a taxpayer's situation.
However, e-Balcão is primarily a customer-service and information channel. Some procedures and certificates must be completed through the appropriate services on the Portal das Finanças rather than through e-Balcão.
Frequently Asked Questions
Find answers to common questions about this service.
Yes. Non-residents with tax obligations or other matters involving the Portuguese Tax and Customs Authority can use e-Balcão to submit questions and requests.
Where we are
Rua Carvalho Araújo 66-B1900-140 Lisboa
Portugal
How to Get Here
- Metro: Linha Verde (Green Line) - Intendente Station
- Bus: 708, 730, 742, 794
Opening hours
- Mon, Tue, Thu
- 10:00–12:30 & 14:00–17:30
- Wednesday (Extended)
- Until 19:30
- Friday
- Until 18:30
No appointment needed. Just walk in.