Emergency House Support Apoio Domiciliário de Emergência

Key links

Social Map: A space that brings together all institutions (private and non-profit) and their social responses in Portugal
For more information on the available support in the city of Lisbon, regarding local support; occupation, training and professional insertion; and workshops, etc
For more information regarding temporary accommodation centers; renting a property; buying and selling a property; and public support for housing

Street Technical Teams:

Associação Vida Autónoma: Provides targeted social support programs designed to assist people in vulnerable situations. https://associacaovidaautonoma.pt/ | 21 0503286 ( Note: Associação Vida Autónoma offers several support projects. Visit the project list and choose the one that fits your situation: https://associacaovidaautonoma.pt/projetos/. Each project page provides the team’s email. Send them an email and add geral@associacaovidaautonoma.pt in CC. They will review your case and reach out to confirm your eligibility for support).
Comunidade Vida e Paz: Supports people experiencing homelessness through outreach teams, meals, shelters, and reintegration services. https://www.cvidaepaz.pt/ | 218460165, +351 912 340 222
Crescer - Associação de Intervenção Comunitária: Works in community intervention, offering harm reduction, housing support, and social reintegration initiatives. https://crescer.org/ | 213620192
Vitae: Provides housing, counselling, and social support for individuals and families facing social vulnerability. https://www.assoc-vitae.org/pt/home | 935 082 036
CASA: Provides food distribution, clothing, social assistance, and emergency support for people experiencing homelessness. https://www.casa-apoioaosemabrigo.org/ | 217 269 286

☎️ KEY CONTACT

National Social Emergency Line: Provides 24/7 social emergency assistance for urgent situations involving vulnerability or risk. (24h) 144
Emergency Line: The national 24/7 emergency number for police, medical, and fire services. (24h) 112
EPPMPSSA (Equipa de Projeto do Plano Municipal para a Pessoa em Situação de Sem Abrigo): Coordinates municipal support and intervention for people in homelessness situations. Phone: 918 687 378 (weekdays: 09:00-20:00). Email: ep.pmpssa@cm-lisboa.pt
NPISA(Núcleo de Planeamento e Intervenção Sem-Abrigo): Manages planning and intervention efforts for individuals experiencing homelessness, ensuring coordinated responses. Phone: 218 178 151 - 911947287 (weekdays: 09:00-17:00) | 910 372 266 (09:00-22:00). Email: npisa@cm-lisboa.pt
SCML(Santa Casa da Misericórdia): Santa Casa da Misericórdia de Lisboa is a large public social support institution with many departments and services. - UAPSA(Unidade de Atendimento para a Pessoa Sem-Abrigo): A specialized SCML unit that provides targeted assistance and guidance for people experiencing homelessness. Phone: 213 220 860

📍KEY LOCATIONS

All the institutions (private and non-profit) and their social responses in Portugal Link here

Available shelters in the city of Lisbon are listed here

TEMPORARY HOUSING IN LISBON

Temporary accommodation for adults experiencing homelessness for a limited period, meeting basic needs such as housing, personal hygiene, food, clothing treatment, and psychosocial support.

1. Centro de Acolhimento do Beato: Provides temporary accommodation and basic support for people experiencing homelessness. It is divided into four types of accommodation:

- Temporary Accommodation Center (capacity for 78 people) - Male Integration Community (capacity for 30 people) - Female Integration Community (capacity for 18 people) - Emergency Accommodation Center (capacity for 145 people)

Rua Gualdim Pais, 95, 1900-254 Lisboa | Email: info@assoc-vitae.org | Phone: 925 293 508, +351 967 204 522, +351 966 206 087

2. Centro de Alojamento Temporário de Xabregas (capacity for 75 people): Offers short‑term housing and essential assistance for individuals in emergency situations.

Rua da Manutenção, 7, 1900-318 Lisboa | Email: xabregas@exercitodesalvacao.pt | Phone: 218 680 908

3. Residência Solitária de Lisboa (capacity for 25 people): A residential support facility for people transitioning out of homelessness and rebuilding stability.

Rua da Cascalheira, 27, 1300-121 Lisboa | Email: geral@associacaovidaautonoma.pt | Phone: 210 503 286 / 964 403 224

4. Unidade Integrativa da Quinta do Lavrado (capacity for 40 people): Provides integrated social support and structured accommodation for individuals working toward reintegration.

Avenida Marechal Francisco da Costa Gomes, Lote 2 (A6 a A8), 1900-419 Lisboa | Email: geral@uipssa.cvidaepaz.pt | Phone: 210 547 570

5. Centro de Alojamento de Emergência Social “Ponto de Luz” (capacity for 25 people): Delivers emergency shelter and immediate assistance for people in urgent social vulnerability.

Largo da Luz, nº6, 1600-498 Lisboa | Email: pontodeluz@fvrm.pt, geral@fvrm.pt | Phone: 217 161 614, 217 154 760 |

6. Centro de Acolhimento para Refugiados: Offers specialized reception and support services for refugees during their integration process.

Rua Senhora da Conceição, 20- Bairro dos Telefones, 2695-854 Bobadela | Email: geral@cpr.pt | Phone: 219 943 431

What is it?

Emergency housing options are temporary accommodations provided to individuals and families who find themselves without a stable place to live due to various challenging circumstances.

WHO CAN APPLY?

Emergency housing options are vital for individuals and families facing sudden homelessness or displacement due to various circumstances. Anyone experiencing a sudden loss of housing or facing imminent homelessness can apply for emergency housing assistance. These options offer immediate shelter and support, addressing a diverse range of needs.

Step-by-Step guide

Call 144 so you can speak with support representatives. You will be asked your name, date of birth, and current situation. Afterwards, your case will be evaluated and it will be indicated the nearest shelter or one with an available spot.
If 144 monitors the situation, the case is flagged. However, if this does not happen, it is essential to fill out this form to sign the individual. The team will contact you within 72 hours.
It may also be advised to contact your Embassy or Consulate.

Required documents

The process for obtaining temporary shelter varies significantly and is specific to each case.

Immediate entry into crisis housing does not require proof of legal status in Portugal, meaning a lack of documentation is never a barrier to urgent safety.

However, to remain in a shelter for an extended period, social services will request an ID card, passport, or immigration document. These papers are necessary to help social workers build your long-term transition plan.

Where we are

Rua Carvalho Araújo 66-B
1900-140 Lisboa
Portugal

How to Get Here

Metro: Linha Verde (Green Line) - Intendente Station
Bus: 708, 730, 742, 794

Opening hours

Mon, Tue, Thu: 10:00–12:30 & 14:00–17:30
Wednesday (Extended): Until 19:30
Friday: Until 18:30

No appointment needed. Just walk in.

Contact info

+351 964 809 959